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Our Terms & Conditions Shape Your Account

When you open an account with horas888, you're joining a platform built around fair play, secure withdrawals and transparent account rules.

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horas888 Our Terms & Conditions Shape Your Account
GET HELP WITH TERMS

Questions About Your Account Rules

We keep our terms plain and accessible, but if a rule isn't clear or you need to discuss your account agreement, our support team is here…

Live Chat Support Chat with our team during Indonesia business hours.
Email Support Send your policy questions to our support inbox.
Account Settings Submit a support ticket directly from your account dashboard under Help.
HOW WE PROTECT YOU

Data, Security and Your Rights Under Our Terms

Our terms lay out how we collect, store and use your account information. We encrypt your personal data with industry-standard protocols and keep it on secure servers.

Data Encryption

All account information, bet history and payment details are encrypted in transit and at rest. We use TLS 1.

Payment Security

DANA, OVO, GoPay and QRIS transactions are processed by licensed payment gateways.

Withdrawal Verification

Before we send any payout to your DANA, OVO or GoPay account, we verify your identity and account standing.

Data Retention

We keep your account records for as long as you're active, plus two years after closure.

Your Rights Request

Open a data request ticket in Account Settings to ask for a copy of your information, request corrections or report…

Policy Changes

When we update these terms, we email you the change summary and give you 30 days to review.

Common Questions About Our Account Rules

Below are answers to the questions we hear most about our terms and how they affect your account. If you don't see your question here, our support team can clarify any rule or walk you through your agreement.

We take account integrity seriously. If we detect abuse — like using multiple accounts, not verifying your identity, or matching suspicious patterns — we may restrict withdrawals pending investigation. We'll contact you with the issue and a chance to respond. Serious breaches can result in account suspension. Honest mistakes are handled case by case.

Once a deposit via DANA, OVO, GoPay or QRIS clears to your horas888 wallet, it belongs to your account. You can't reverse the deposit itself, but you can withdraw unplayed funds at any time. If you spot a duplicate charge from your bank, contact us with your transaction ID and we'll trace it with the payment processor.

You can close your account anytime through Account Settings. We'll ask if you want your remaining balance withdrawn first. Once closed, we keep your records for two years to handle any disputes or refund claims. After two years, we securely delete most personal data where local law permits, but may retain anonymised bet history for compliance.

If you believe we've violated our agreement — such as not honouring a withdrawal or mishandling your data — email our complaints team from your registered account email. Include your account number, the date of the issue, and what went wrong. We investigate within 14 days and respond with a decision and next steps.

No. Our terms apply equally whether you access horas888 on desktop, mobile web or our app. Your bets, wallet balance and personal data are the same across all devices. However, app-specific features like push notifications and offline game loading do have their own privacy notes in the app settings.

Some of our rules — like data retention or account closure rights — depend on local law where you live. If Indonesia law sets a different standard than our general policy, the local law takes priority. We follow regulations in every country we serve. If you're unsure how a rule applies to you, contact support with your location.

You can request a review of any bet or withdrawal through your account Help section. Describe what happened and include the bet ID or transaction reference. We investigate within 5 business days and reply via email. If the original decision was wrong, we reverse it. If you disagree with our decision, you can escalate to our disputes team for a second review.

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